Privacy Policy

This privacy policy sets out how HARSH uses and protects any information that you give to us.

Keeping your data safe

HARSH are committed to keeping your personal data safe and secure, and handling it in accordance with our legal obligations. This Privacy Policy sets out in detail the purposes for which we process your personal data, who we share it with, what rights you have in relation to that data and everything else we think it’s important for you to know.

Who are we?

HARSH is a family-owned business that manufactures, supplies, installs and services precision hydraulic equipment and truck components for the haulage, waste and agricultural industries.

Privacy Policy

This privacy policy sets out how HARSH uses and protects any information that you give HARSH.

HARSH is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We invite you to contact us if you have questions about this policy. You may contact us by mail at the following address:

HARSH Limited The Industrial Estate, Full Sutton, YORK. YO411HS

or by email at: harsh@harshuk.com

HARSH may change this policy from time to time by updating this page. You should check this page (www.harshuk.com/privacy/) from time to time to ensure that you are happy with any changes. This policy is effective from 21/05/2018.

What information we collect

The information we collect depends on your relationship with us. You may be a customer; someone interested in our news and marketing information; a visitor to our website, or a potential employee. We have listed the different information we collect in the sections below.

Website visitors

If you are visiting our website then we will store pieces of information in your browser called cookies. A cookie is a small file that is stored on your computer and allows websites to ‘remember’ you, either for the duration of your visit (a ‘session cookie’) or for repeat visits (a ‘persistent cookie’). Cookies allow websites to, among other things, remember if you have logged in or not, remember your preferences and tailor your experience of the website.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to meet our customer’s needs and expectations. We only use this information for statistical analysis purposes and the data is not personally-identifiable.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us and the data provided by your browser (i.e. what type of browser you are using).

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer; however, this may prevent you from taking full advantage of the functionality of a website.

We do not attempt to determine from the tracking information the identity of anyone visiting the site.

Customers

When you sign up for a HARSH account, becoming a customer we will collect further information. We will collect the following:

  • Your name
  • Company name and company details
  • Telephone number(s)
  • Address
  • Email address
  • VAT number
  • Company number

We use this information to fulfill our contract with you, among other things we will use it to:

  • to send you invoices, reminders and statements.
  • to contact you about technical issues.
  • to contact you about product updates.
  • to verify your details where we suspect fraudulent use of our services.
  • to verify your details when you contact us for technical support.
  • to notify you of changes to terms and conditions.

If you purchase products directly from The Company, your contact information and a transaction history will be kept. We may use the contact information to inform you about the status of your order, as well as to let you know about upcoming products or services.

We will also use this information to notify you of any changes to the business. The Company hereby reserves the right to transfer any data collected in the event of an acquisition, full or partial, of the company or its assets. If a communication from us is not strictly necessary to us providing you with service, then we will always provide an option to not receive further similar messages.

We will not give any data to any other party without thoroughly confirming the request (and its consequences) with you by email.

The only exception to this policy is when Harsh are presented with a legitimate legal warrant. In this instance we have notable exceptions to this policy:

  • We may have to provide some of all your data to law enforcement authorities without informing you, and

Where this occurs:

  • We will only comply with the letter of any order, filtering and removing extraneous data.
  • We will inform you of the order, if we are able, as soon as we can or immediately after we have provided the data.

The reason that we must do this in secret is because by informing you of information that you may not want us to release, you might choose to delete the information we’ve been requested to retrieve. That deletion would risk putting Harsh in contempt of court, and leave its directors open to prosecution.

Prospective employees

HARSH jobs@harshuk.com provides prospective employees with a way to apply for positions at the company.

The job application process is dealt with by the recruiter, we may use your phone number or email to contact you for the purposes of offering interviews and employment.

Unsuccessful applications will be kept for no longer than 6 months after the applicants have been notified of our decision to not move forward with the hiring process.

In the event that we wish to keep an application for future reference (e.g., in case we wish to consider the applicant for another post in the future), we will notify the applicant that their application data will be kept on file for up to one year. We will comply with any request by applicants to not have their details retained.

Marketing subscriber

If you wish to receive marketing communication from us, we will collect your name and email address, and at the time of collection you will explicitly consent to receive communications from us. We will:

  • Use this information to send you emails with details of products and services that we think you may be interested in.
  • Stop sending you emails after twelve months unless you explicitly choose to receive them again.
  • Never sell your details to anyone else.
  • Stop sending you emails as soon as you notify us you do not wish to receive them.

The way we handle your data for marketing reasons doesn’t change whether you are a customer or not. Even as a customer you would still need to give us permission to send you marketing emails.

You can unsubscribe at any time by emailing Harsh@harshuk.com

Trade show subscriber

If you sign up at a trade show to receive marketing communication from us, we will collect your name and email address, and at the time of collection you will explicitly consent to receive communications from us.

We may collect the following information:

  • Name and job title
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers
  • You can opt out at any time by email at: harsh@harshuk.com
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
  • We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Information we hold is not kept longer than

Links to other websites

Our website may contain links to easily enable you to visit other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us at HARSH, The Industrial Estate, Full Sutton, York YO41 1HS or emailing us at harsh@harshuk.com.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish for this to happen.

You may request details of personal information which we hold about you under the EU General Data Protection Regulation (GDPR) or UK’s new Data Protection Bill.  If you would like a copy of the information held on you please write to The Industrial Estate, Full Sutton, York YO41 1HS.

If you believe that any information we are holding about you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

 

 

 

 

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